1. Refund Policy

All sales are final. Refund requests must be submitted within 3 calendar days of the original purchase date. No refunds will be issued after this window, regardless of usage or technical issues.

Trial accounts, discounted plans, and promotional offers are non-refundable. By completing a payment, you acknowledge and accept this policy.

2. Modification of Subscription Plans & Device Limits

Cloud9 FreedomTV reserves the right to modify subscription plans at any time, including the number of devices permitted under any plan, in order to maintain service quality, comply with technical requirements, or address system changes.

If such modifications reduce the number of devices available on your active subscription, we will issue a prorated refund for any affected devices based on the remaining time in your subscription term. Alternatively, at our discretion, we may offer equivalent value through discounted renewal rates or plan adjustments.

Service interruptions, shutdowns, or migrations to new systems may also require plan modifications. While we are not obligated to provide additional service time or compensation, we may, on a goodwill basis, extend offers or adjustments to affected subscribers as deemed reasonable.

3. Service Disclaimer

Cloud9 FreedomTV works in partnership with third-party IP. TV providers. As such, we do not own or control the servers delivering the content. We provide access to content on an “as-is” and “as-available” basis.

• We are not responsible for service interruptions, blackouts, buffering, or downtime caused by upstream providers.
• Channel availability may change without notice based on provider limitations.

4. Customer Responsibilities

To ensure optimal performance, customers are responsible for the following:

• Maintaining a high-speed internet connection (minimum recommended: 100 Mbps).
• Ensuring device compatibility and completing proper installation of supported apps.
• Understanding that some ISPs may block or throttle IP. TV traffic, which is beyond our control.

If performance issues arise from customer-side limitations (e.g., device, internet, VPN, or ISP blocking), refunds or service credits will not be issued.

5. Resale & Account Sharing

Account sharing and unauthorized reselling are strictly prohibited.

• Only approved resellers with written permission may promote or sell Cloud9 FreedomTV services.
• Unauthorized resale or mass account sharing will result in immediate suspension without refund.

6. Chargebacks and Disputes

Initiating a chargeback or payment dispute without contacting us first is a violation of these terms. We reserve the right to:

• Block accounts involved in fraudulent chargebacks.
• Report abuse to payment processors.
• Pursue legal action or debt recovery if necessary.

7. Stability & Credit Policy

Cloud9 FreedomTV strives to maintain stable, uninterrupted access to all supported platforms and services. In the rare event of a system-wide service disruption, we may provide a one-time courtesy replacement for affected accounts that were created or renewed within the past 90 days.

No replacements or refunds will be issued for subscriptions older than 90 days, as those accounts have already received the majority of their service time. This policy ensures long-term fairness and financial sustainability across our network.

8. Acceptance

By using our service, you agree to these Terms of Service. We reserve the right to update these terms at any time. It is the user’s responsibility to review them periodically.

9. Referral Program

• Share your personal link or code with friends and family.
• Your friend gets $5 off their first month.
• Every month, your price depends on how many of your friends are still active: 1 friend on a monthly plan = $5 off, 2 friends on monthly plans = $10 off, 3 friends on monthly plans = your service is FREE.
• Friends on a 3, 6 or 12-month plan take $1.50 off your bill every month while their plan is active.
• You don't need new friends every month. As long as your friends stay active, your savings continue.
• If a friend's service ends, your savings adjust at your next renewal.
• Your friend must be a new customer and paid for at least 3 days.
• Pay the way you always do. We'll text you your amount before each renewal.
• Savings can't go below $0 and don't combine with other promo codes.

The free month covers up to 2 devices ($35). Bigger plans pay only the difference. Each customer has one referrer, and a referral only counts while the friend’s own paid service is active (accounts in a grace period do not count). Self-referrals, referrals with the same payer name or address, returning former customers and unpaid trials do not count. We may adjust or end the program, or remove referrals that break these rules; savings already applied stay applied.