Faq
General Questions
A strong internet connection.
A TV that is HDMI compatible.
Any Android device as well as other devices mentioned here.
(We suggest speeds of at least 50 mbps over Wi-Fi. A decent streaming device such an Nvidia Shield Pro or an Amazon Fire TV Stick 4k Max does matter for the best viewing experience. Hot spots and cell phone data service may have inadequate speeds for the service.)
Absolutely. We offer a 24hr free trial. This will give you access to most of our service. Once you’ve reviewed what we have to offer and are satisfied, contact us to get started.
Yes, you can. Just follow the instructions below to install our App on your device.
We offer a wide variety of Live streaming and On-Demand content from all over the world, including 4,000+ Live TV channels and shows that you know and love. Channel List.
Unlike traditional cable or satellite TV services, Cloud9 FreedomTV doesn’t require you to rent a receiver for every TV you need service for in your home. Cloud9 FreedomTV customers get multiple simultaneous streams, no matter which device they want to watch TV on. The number of simultaneous streams you have determines how many different devices can play different programs at any given time.
With the $35 Plan we offer 2 connections for 2 devices (rooms). Though you can purchase additional connections for $8/each using link: http://localhost/cloud9freedomtv/product/1-extra-connection/
Yes. You can watch your favorite shows & channels anywhere, anytime on any of the following devices: smartphones, Android box 5.1 or higher, Amazon Fire Stick and Tablets (WIFI is needed as well).
To watch on your desktop computer or laptop you can simply visit our weblink in any browser: https://tinyurl.com/bkpuzsfu
Then just login using the credentials that Cloud9 FreedomTV provides you with.
We take our customers privacy very seriously, we make sure to encrypt all the connections between you and our servers so no one can be able to track your activities.
We provide technical support and process orders between 9:00 a.m. and 1:00 a.m. EST. Order placed on the web site after 1:00 a.m. EST will be processed the next day. For technical support, please send the request with your order number through the contact page.
How to get a Free Trial
- Click on the “Free Trial” tab in the header of our website.
- Download the app for your device and install it.
- Send a message in Live Chat from down right corner of the screen an agent will provide you Free trial or click here.
Your trial expires exactly 24 hrs after we issue you your login credentials.
Installing our App
Firestick Installation Instructions (regular, 4K & Max):
Install our App
1.) From the Main Menu scroll to the right and select the settings menu.
2.) Select My Fire TV.
3.) Scroll down and Choose Developer Options.
4.) Select Apps from Unknown Sources.
5.) Select Turn On.
*If your Amazon Firestick is hiding the “Developer options” Then go to:
Settings > My Fire TV > About.
Once there, repeatedly select the first menu item, until a countdown message appears near the bottom. After selecting the first item about 7 times, the message “No need, you are already a developer” will appear at the bottom to indicate that you are done. Once “Developer Options” is visible, make sure ADB Debugging and Unknown Sources are both turned On.
6) Return to the Home Screen and hover over the Search icon. (If you already have the “Downloader” app installed skip to step 13).
7.) Type in Downloader.
8.) Select the Downloader app.
9.) Select Download
10.) Select Open
11.) Select Allow when prompted.
12.) Select OK
13.) Enter code: 178739 and then select the GO button.
14.) If you entered the code correctly the download will begin. Wait until the download is finished, then select Install.
15.) Then select Open.
16.) Select “CABLEISDEAD”.
17.) Then enter your login credentials provided to you by our Cloud9 FreedomTV Support Team and click on “Sign In”.
18.) Click on “Allow” so that our App can be fully functional.
19.) Then Click On “Live TV“ And Enjoy!
Download “IPTV Smarters Pro” from the Google Play Store:
https://play.google.com/store/apps/details?id=com.nst.iptvsmarterstvbox&hl=en_US&gl=US
Once it’s downloaded, open the App and select “LOGIN WITH XTREAM CODES API”
Then enter the following information:
For “Any name” (write any name you would like).
Username: (enter your Cloud9 FreedomTV credentials).
Password: (enter your Cloud9 FreedomTV credentials).
Host URL: Request it from our Customer Support team.
Select “Add User”
Select – LIVE TV, MOVIES & SERIES to download the latest updates for each category.
Then select any category and choose the channel or movie that you would like to watch.
Download “Smarters Player Lite” from the App Store:
https://apps.apple.com/us/app/smarters-player-lite/id1628995509
Once it’s downloaded, open the App and select “ADD YOUR PLAYLIST (VIA XC API)
Then enter the following information:
For “Any name” (write any name you would like).
Username: (enter your Cloud9 FreedomTV credentials).
Password: (enter your Cloud9 FreedomTV credentials).
Server Name: Request it from our Customer Support team.
Select “Login”
Then select any category and choose the channel that you would like to watch.
Download “IPTV Smarters Pro” from your TV’s App Store:
Once it’s downloaded, open the App and select “LOGIN WITH XTREAM CODES API”
Then enter the following information:
For “Any name” (write any name you would like).
Username: (enter your Cloud9 FreedomTV credentials).
Password: (enter your Cloud9 FreedomTV credentials).
Host URL: Request it from our Customer Support team.
Select “Add User”
Select – LIVE TV, MOVIES & SERIES to download the latest updates for each category.
Then select any category and choose the channel that you would like to watch.
Web player link: https://bit.ly/3v67iZ4
Subscription
Very simple, choose the subscription length you want to watch, click “Get Started” http://localhost/cloud9freedomtv/subscription, enter your information including a real phone and email so we can send you your login credentials and instructions. Then install our App, enter your login credentials and start watching TV!
Absolutely not! You simply pay again on the monthly anniversary of your signup date and that’s it. You can cancel your plan at any time.
Simple, follow the same steps when you ordered the first time. Our App will show you when your subscription is running out. Place another order and 30 more days will be added to your account.
We will also send an email and SMS reminder just before your subscription expires with a mobile links to renew if you like.
No, we do not bill you, this way there are no surprises, when it is time to renew simply return to our website and place another order, 30 more days of service will then be added to your account.
We will also send an email and SMS reminder just before your subscription expires with a mobile links to renew if you like.
Payments & Refunds
We accept the following:
- MasterCard.
- Visa.
- American Express.
- Discover.
- Cash App.
- Zelle
- Venmo
- Bitcoin.
No! There is no credit check, no contract, ever, just easy Pay as you go to watch affordable quality cable TV!
Yes! We offer a 30-Day Money Back Guarantee!
To prove our confidence in the service that we provide, if you are not satisfied with the service all you have to do is send us an email within 30 days from the purchase date, and we will issue you a refund.
Troubleshooting
Please use speed test server below to test your internet connection, Do this few times through the day. This will give you a good idea of overall internet speed available to you. A stable 4.0 Mbps is the minimum requirement.
http://www.speedtest.net/
There are two potential causes for freezing / buffering.
1. Client side – The quality of IPTV service is dependents upon your internet connection, your wifi speed, and your streaming device. To minimize the impact of any potential issue with wifi connection between your device and the internet router/modem, connect your device directly to the router with an Ethernet cable and rebooting your device. Your device might not have enough memory (RAM) and/or CPU to handle the streaming service. It is advisable to get a fairly new device to take full advantages of the high quality streaming service.
2. Server side – We strive to be the leader in IPTV when it comes to reliability and quality. However, we may occasionally experience technical issues with our host that cause some channels to go down or freezing/buffering issues. Please be patient and resist the urge to email us immediately as we do monitor the server and are aware of problems as they arise. If the problem persist feel free to contact us.
Another potential cause of buffering is using multiple devices and not properly Exiting them. This causes the system to cut the oldest connection and your App attempts to re-establish the connection. This action causes you to go over your allowed connection. What this looks like on your end is buffering.
How many devices are you allowed and how many do you use?
If you are watching a device and hit home..the app still continues to run in the background..providing a connection.
The system will not stop you from turning on a device.…but will kill the oldest connection to keep you within your limit.
So if you only have 2 connections but 3 are trying to connect at the same time…what looks like buffering is actually the system killing the connections.
So check connections. On Apps hit back to get to main App menus so there is NO content being played before hitting home. If your buffering force close the App on ALL devices that you have previously used.
If you continue to have technical issues please give us a call us at (800) 340-0298 to speak with one of our agents.
A RESTART OF YOUR ROUTER AND DEVICE SOLVES 90% OF ISSUES.
A restart of your Router and Device solves 90% of Issues! Before proceeding to troubleshoot any issues, please perform a restart on your equipment. Power off your router, pull the plug for 1 min and power on again. This will clear the cache from your router. Then turn your TV box or Smart TV off, pull the plug for 1 minute and turn and back on. This will clear out all the old cache settings from your router and device and should provide a fresh connection. He is often the solution to a lot of problems and is essential before other troubleshooting can begin.
- Restart the device and see if that fixes the issue.
- Restart the wi-fi
- If steps 1 and 2 did not fix the issues, get your connection Re-synced through our Customer Support Chat.
Tried all of them and still facing lagging issues?
The most reliable solution is using a Premium VPN while streaming.
We recommend using SurfShark VPN. SurfShark, works extremely well and is very reasonably priced. Get it today for just $2.49/month by Clicking Here!
The second is changing your ISP, but I wouldn’t recommend it because there isn’t a way to find out if they are gonna start throttling your speed someday. So you should stick with the VPN solution.
You can find more information using this link below: http://localhost/cloud9freedomtv/fix-iptv-lag/
If you continue to have technical issues please give us a call us at (800) 340-0298 to speak with one of our agents.
Most don’t need a VPN, you may need one if your ISP is blocking or throttling your internet speeds.
We recommend using SurfShark VPN. SurfShark, works extremely well and is very reasonably priced. Get it today for just $2.49/month by Clicking Here!
Have any Questions?
If you are looking for technical support or if you simply wish to know more about how you can get started, check out this FAQ section. If you can’t find an answer here, feel free to contact us through our LIVE CHAT any time.
- General Questions
- How to get a Free Trial
- How to Activate your account
- Reseller inquiries
If you need more help
you can also contact us through few other options. We can help you online 24/7, let us know what is your needs.
info@cloud9freedomtv.com
750 Otay Lakes Road
#193
Chula Vista CA 91910
